Technology evolves, and so do your business needs.
Our ongoing support and maintenance services ensure your applications, AI solutions, and digital platforms remain secure, optimised, and aligned with your evolving goals. Whether you need performance monitoring, security updates, or continuous improvements, we provide reliable support to keep your systems running at peak efficiency.
Who should use this service
If you are a in one of the following situations:
- Your business requires ongoing monitoring and optimisation of their applications.
- You are looking to to enhance security, reliability, and scalability.
- You want to prevent downtime and proactively address system issues.
- You need expert support to implement new features and upgrades over time.
Benefits of Ongoing Support & Maintenance
- Ensure long-term security, stability, and performance of your systems.
- Minimise downtime with proactive monitoring and rapid issue resolution.
- Scale and evolve your technology to meet changing business needs.
- Receive expert assistance for upgrades, integrations, and new feature development.
- Peace of mind knowing your applications are continuously optimised and secure.
How Ongoing Support & Maintenance Works
Our support and maintenance services are designed to provide proactive and reliable care for your digital solutions.
We work closely with your team to monitor performance, address vulnerabilities, and implement necessary updates to ensure your systems remain efficient and secure. From minor fixes to major enhancements, we are here to support your long-term success.
Our process
1
Proactive Monitoring & Issue Resolution
– We continuously monitor your system’s performance, uptime, and security, ensuring potential issues are identified before they become major disruptions.
– Real-time alerts and automated monitoring help us track and resolve bottlenecks, slowdowns, or vulnerabilities that could affect operations.
– Our team actively troubleshoots and fixes emerging issues, ensuring your business remains uninterrupted and fully functional.
2
Regular Updates & Optimisation
– We manage and deploy software updates, security patches, and enhancements to keep your applications safe and up-to-date.
– Performance optimisation strategies are implemented, fine-tuning your system to run at peak efficiency.
– We identify and address outdated dependencies, framework upgrades, and compliance-related adjustments to ensure longevity and stability.
3
Feature Enhancements & Scaling
– Our team supports continuous development efforts by introducing new functionalities and refining existing ones based on user feedback and evolving business needs.
– We help scale your infrastructure, whether it’s adding more server capacity, optimising databases, or improving load balancing to accommodate business growth.
– Seamless integration of new features ensures your system remains agile and adaptable to changing requirements.
4
Dedicated Support & Reporting
– Gain access to expert troubleshooting and on-demand technical support to resolve urgent issues efficiently.
– We provide structured reporting on system health, including performance trends, security insights, and recommended action plans.
– Regular review meetings ensure transparency, allowing you to make data-driven decisions regarding system improvements and future enhancements.
Packages
Growth
48+
hrs/month
6 month minimum
- Access to our team of 50+ specialists
- Quarterly UX & strategy review
- Priority service over ad-hoc clients
- Prioritisation and delivery of work via fortnightly agile sprints
- Additional hours at reduced rate of $230 (vs standard rate of $265)
$10,512 + GST
Save $1,968 monthly vs engaging ad-hoc
Expansion
65+
hrs/month
6 month minimum
- Access to our team of 50+ specialists
- Quarterly UX & strategy review
- Priority service over ad-hoc clients
- Prioritisation and delivery of work via fortnightly agile sprints
- Additional hours at reduced rate of $214 (vs standard rate of $265)
$13,910 + GST
Save $2,990 monthly vs engaging ad-hoc
Performance
90+
hrs/month
6 month minimum
- Access to our team of 50+ specialists
- Quarterly UX & strategy review
- Priority service over ad-hoc clients
- Prioritisation and delivery of work via fortnightly agile sprints
- Additional hours at reduced rate of $214 (vs standard rate of $265)
$18,270 + GST
Save $5,120 monthly vs engaging ad-hoc
Acceleration
130+
hrs/month
6 month minimum
- Access to our team of 50+ specialists
- Quarterly UX & strategy review
- Priority service over ad-hoc clients
- Prioritisation and delivery of work via fortnightly agile sprints
- Additional hours at reduced rate of $214 (vs standard rate of $265)
$25,740 + GST
Save $8,060 monthly vs engaging ad-hoc
Evolution
260+
hrs/month
6 month minimum
- Access to our team of 50+ specialists
- Quarterly UX & strategy review
- Priority service over ad-hoc clients
- Prioritisation and delivery of work via fortnightly agile sprints
- Additional hours at reduced rate of $214 (vs standard rate of $265)
$50,180 + GST
Save $17,420 monthly vs engaging ad-hoc
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FAQs
1
Why do I need ongoing support and maintenance for my systems?
Technology evolves rapidly, and without regular updates and monitoring, your systems can become vulnerable to security risks, performance issues, and downtime. Ongoing support ensures your digital assets remain optimised, secure, and aligned with your business goals.
2
What kind of businesses benefit from this service?
Any business that relies on digital platforms, AI solutions, or applications can benefit. Whether you’re a startup or an enterprise, ongoing support helps maintain system stability, security, and scalability.
3
How often will my systems be monitored?
We provide continuous monitoring to identify and resolve issues proactively. Depending on your support package, you’ll receive real-time monitoring and rapid response to any potential disruptions.
4
What happens if an urgent issue arises?
Our team offers on-demand support to resolve critical issues swiftly, minimising downtime and ensuring business continuity. Our response times depend on your selected support package.
5
Can you help with adding new features to my application?
Absolutely. Our support packages include feature enhancements, helping you scale your application and introduce new functionalities based on user needs and business growth.
